AdwareFilter Frequently Asked Questions
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  1. How much does PCSafe Adware Filter cost?

    PCSafe Adware Filter is an annual subscription program that provides you with unlimited online support, a year's worth of program and spyware definition updates and allows the program to be installed on up to 5 computers. The base cost of the program is $29.95 for one year. Additional licenses are $9.95 per license and the CD is $7.95 including shipping and handling. Please let us know if you have any further questions.

  2. Can I get a PCSafe AdwareFilter CD?

    Yes, you can purchase a PCSafe AdwareFilter CD at the time of purchase for a $7.95 shipping and handling charge. If you have already subscribed and would like to purchase a CD, please login to the Member Services section of our website. Once logged in, please click on the Order PCSafe AdwareFilterCD link.

  3. How many computers can I install PCSafe AdwareFilter on?

    The standard subscription can be installed on up to 5 computers total. If you would like to install PCSafe AdwareFilter on more than 5 computers, please purchase additional licenses by going to the following URL: http://www.pcsafe.com/register_secondary.aspx

  4. How do I find my username and/or password?

    You can recover your username and password using the password recovery tool in the Member Services section of our website. Please follow these steps to get to the password recovery tool.

    1. Go to http://www.pcsafe.com
    2. Click on 'Member Services'
    3. Click on 'Forgot your username or password? Click here.'
    4. Type in your e-mail address

    You can get to the password recovery tool directly by clicking on this link: http://www.pcsafe.com/pass_forgot.aspx

  5. How do I update my contact information

    You can recover your username and password using the password recovery tool in the Member Services section of our website. Please follow these steps to get to the password recovery tool.

    1. Go to http://www.pcsafe.com
    2. Click on 'Member Services'
    3. Click on 'Forgot your username or password? Click here.'
    4. Type in your e-mail address

    You can get to the password recovery tool directly by clicking on this link: http://www.pcsafe.com/pass_forgot.aspx

  6. How do I get support for PCSafe AdwareFilter?

    If you purchased a subscription to PCSafe Adware Filter, you can obtain support by going to the Support area of our website and clicking on the link to send us an email. One of our support staff will assist you with any questions you may have.

    If you believe that your computer is infected with malware and AdwareFilter has not removed the problem, open the AdwareFilter window and click "Report Spyware". Logs will be sent to our support staff, and they will contact you via email or phone to remove the infection. We prepare custom cleanup scripts based on report logs to remove the hard-to-detect infections.

  7. How do I purchase PCSafe AdwareFilter

    If you have already downloaded the program and need to purchase:

    1. Open Adware Filter
    2. Click on Help in the upper right hand corner
    3. Click on Register/Buy/Renew.
    4. This will take you to the website to purchase the program.
    5. Go back to Adware Filter and click on Main
    6. Click on Update License Key. If your system allows cookies, the program should activate automatically
    7. If your system does not allow cookies, or the program does not activate, copy the License Key from the Member Services area and paste it into the License Key box on the Main screen of Adware Filter. Then click on the link below it.

    If you have not downloaded the program but have registered on our site:

    1. Go to http://www.pcsafe.com
    2. Click on Member Services
    3. Enter your username and password and click Login
    4. Select Purchase/Renew PCSafe Adware Filter
    5. Complete the purchase information
    6. You will be given a Download link after the purchase. If your system allows cookies, the program should activate automatically
    7. If your system does not allow cookies, or the program does not activate, copy the License Key from the Member Services area and paste it into the License Key box on the Main screen of Adware Filter. Then click on the link below it.

    If you have not downloaded or registered,

    1. Go to http://www.pcsafe.com/register.aspx
    2. Complete the registration information
    3. Complete the purchase information
    4. You will be given a Download link after the purchase. If your system allows cookies, the program should activate automatically
    5. If your system does not allow cookies, or the program does not activate, copy the License Key from the Member Services area and paste it into the License Key box on the Main screen of Adware Filter. Then click on the link below it.

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